Return and refund

What if my product arrived damaged?

Our products are packed with care in suitable packaging materials, and we aim to deliver products without damage. In the case of damage, please inform us immediately after the arrival. We will only accept claims about damages that are flagged within calendar 7 days upon arrival. We offer a smooth process when it comes to damages if everything is documented clearly as mentioned below.

Send an e-mail to support@greatreminders.com with the following information:

  1. Your order number
  2. The products that are damaged
  3. Details about the damage, including photos of any visual damage.
  4. The way you would like to be compensated:
    1. Receive new product(s) for free
    2. Receive a refund to your original method payment within 3-5 business days.

Nobody is happy with a damaged product because of the extra work. Therefor we will save you the hassle of returning the product to us and have documented everything we need clearly above. Our wish is that we can still make you happy by sending new product(s) for free.

What if I’m not happy with what it turned out?

We strive to provide the best quality which we ensure through internal quality processes and close cooperation with our printing partners. If you are not satisfied with the quality of the material received, please provide us with some pictures showing the issue and let us know which items were affected. We will only accept claims that are flagged within calendar 7 days upon arrival. We will evaluate case per case and do our best to make you happy again. Follow the following process:

Send an e-mail to support@greatreminders.com with the following information:

  1. Your order number
  2. The products affected
  3. Details about the problem, including photos if relevant
  4. The way you would like to be compensated:
    1. Receive new product(s) for free
    2. Receive a refund to your original method payment within 3-5 business days.

We appreciate your feedback, while we are deeply disappointed that we couldn’t make you happy. We will use your feedback to make more progress to become better.